An overview of thewarehouse co nz

May 6, 2023
thewarehouse co nz background

What is thewarehouse co nz?

Visit thewarehouse co nz

The Warehouse Group, founded by Sir Stephen Tindall, is a renowned New Zealand retail success story. Evolving from a single store into one of the largest retailing groups in the country with $3 billion in sales, this company has undoubtedly left its mark on the New Zealand retail landscape. As part of their extensive offerings, the company operates, which provides customers with the opportunity to purchase a wide array of products online.

For those interested in learning more about the customer experience when shopping on, it is helpful to consider real customer reviews. On Trustpilot, the website has received mixed reviews, currently holding a rating of 2.1 stars out of 5, based on the experiences of 66 customers. While some praise the low prices and product selection, others express concerns regarding product quality and customer service. In order to form a well-rounded understanding of, it is essential to weigh the full spectrum of customer experiences and explore the history and development of this New Zealand company.

History of The Warehouse

Founding and Early Years

The Warehouse Group (TWG) is a New Zealand success story, founded by Sir Stephen Tindall in 1982. It started as a single The Warehouse store and has since evolved into one of the largest retailing groups in New Zealand, generating over $3 billion in sales (source). The mission of The Warehouse was to provide a wide range of products from clothing, entertainment, technology, and music to sporting goods, gardening, and other general merchandise at affordable prices (source).

Expansion and Growth

Throughout the years, The Warehouse Group has expanded its operations and diversified its portfolio of brands. This includes Warehouse Stationery, Noel Leeming, Torpedo7, and TheMarket (source). The company now operates over 90 stores throughout New Zealand, helping to fulfill its purpose of helping Kiwis live better every day.

Recent Developments

In recent times, The Warehouse has adapted to changes in the retail landscape and innovated to meet the demands of its customers. It now offers click and collect services, enabling customers to make online purchases and pick them up from a store location (source). Additionally, The Warehouse Group was the first company in New Zealand to add a Shielded Site link to the Women’s Refuge website to help protect those experiencing domestic violence (source).

Though there are customer reviews with criticisms about The Warehouse’s online services, such as delivery and refund issues (source), the company continues to provide Kiwis with a vast range of products and services, remaining true to its original mission.

Write a Review for

Website Experience

The Warehouse is a popular New Zealand-based retailer with a user-friendly online store, The website’s design allows customers to easily navigate through different sections and find the products they need. Shoppers can search for specific items using the search bar or browse through various categories like home and garden, clothing, and electronics.

Product Offering

The Warehouse offers a wide range of products for its customers. They sell essential items and popular brands at budget-friendly prices. Some of the product categories available on include:

  • Clothing and footwear for men, women, and children
  • Home and outdoor living items
  • Electronics and appliances
  • Toys, games, and sports equipment
  • Health and beauty products

The website also features regular sales and promotions, allowing customers to make the most of their shopping experience.

Customer Service

Despite The Warehouse’s attractive product offerings and online shopping experience, it has received mixed reviews from customers. According to Trustpilot, the website’s customer service reviews have a 2.1-star rating out of 66 reviews, indicating room for improvement in this area. Customers have reported issues with communication and assistance from staff members both online and in-store.

Delivery and Returns

The Warehouse offers various delivery options for its customers, including standard, same-day, and express delivery. Shipping fees depend on the chosen delivery method and product weight. Additionally, customers can use the click and collect service for a faster and more convenient shopping experience. However, there are some complaints from users regarding delayed shipping, and this is an aspect the company could improve on.

The return policy at allows customers to return most products within 30 days of purchase, as long as they are in their original condition and packaging. Refunds or exchanges are processed once the returned item has been received and assessed by the company. Some customers have reported issues with the return/refund process, as mentioned on NZ Trustpilot.

To sum up, offers a user-friendly online shopping platform and an extensive range of products at competitive prices. However, improvements could be made regarding customer service, delivery, and returns to provide an overall better shopping experience for their consumers.

Company Structure


The Warehouse Group (TWG), founded by Sir Stephen Tindall, comprises six core retail brands, including The Warehouse. Their headquarters are located in Auckland, New Zealand. As a retail giant, their management team oversees strategy and operations, while individual store locations are managed by their own teams. Their board of directors ensures long-term success with a focus on shareholder value and ethical standards.

Employee Perspective

The Warehouse Group employs approximately 11,450 people across their six retail brands, predominantly in New Zealand (source). The company fosters a supportive working environment, encouraging growth and development among their staff. Employees in various positions, from sales associates to management, contribute to the overall success of the business.

Store employees at The Warehouse are responsible for providing excellent customer service, maintaining merchandise displays, and ensuring a clean and safe shopping atmosphere. They receive ongoing training and support, helping them to develop their skillset within the company.

In summary, The Warehouse Group’s structure comprises dedicated leadership overseeing the company’s operations and growth, while store employees strive to provide a positive retail experience for customers.

Market and Competitors

New Zealand Retail Market

The Warehouse Group (TWG) is a significant player in the New Zealand retail market, with a diverse brand portfolio contributing to over $3 billion in sales annually. TWG, a New Zealand success story, was founded by Sir Stephen Tindall and has evolved from a single The Warehouse store to a major retailing group in New Zealand.

The retail landscape in New Zealand is undergoing major transformations, with a shift towards e-commerce and digitalization. In response, The Warehouse has been successful in adapting to this change, evident in their recent record net profit for 2021 and a 7.6% increase in total sales to $3.4 billion.

Key Competitors

The Warehouse Group’s brands face competition from both local and international brands in their respective sectors. The table below outlines the main competitors for each of their retail brands:

The Warehouse Group Brand Competitor
The Warehouse Kmart, Big Save Furniture
Warehouse Stationery OfficeMax, Paper Plus
Noel Leeming Harvey Norman, JB Hi-Fi

Considering customer reviews and market performance, it is important to understand the strengths and weaknesses of each brand under The Warehouse Group umbrella. By identifying these aspects, the company can continue to adapt in the competitive retail market while offering the best value propositions to the customers.

Corporate Social Responsibility

Environmental Initiatives

The Warehouse has been committed to promoting sustainable and environmentally-friendly practices within their operations. In 2019, the company partnered with two of its Bangladesh suppliers and Business for Social Responsibility’s HERproject to deliver the 18-month long HERhealth training to female workforces in these two factories. This initiative aimed at improving the well-being and working conditions for their female employees.

Moreover, The Warehouse has also taken efforts to reduce their carbon footprint and minimize waste. They have implemented various energy-efficient practices within their facilities and have introduced more eco-friendly packaging solutions for their products.

Community Support

The Warehouse takes pride in its support for various community initiatives, focusing on areas such as education, environment, and employment. The company has generously contributed to numerous charitable organizations and non-profit groups throughout New Zealand. They have been actively involved in programs that raise awareness about the importance of preserving the environment, and they have also initiated collaborations to empower youth employment.

In summary, The Warehouse has demonstrated a strong commitment to corporate social responsibility through its environmental initiatives and community support efforts. By adopting sustainable practices, supporting local communities, and ensuring responsible sourcing, they have made a positive impact on society and the planet.

You Might Also Like

No Comments

Leave a Reply